What is Flipkart Pay Later?
Flipkart Pay Later is a payment option available on Flipkart other partner platforms (such as Myntra). You can use this option to shop any number of times throughout the month without paying at the time of purchase and pay the total amount once or in part, or in EMI’s by the 5th of the subsequent month(s). This option is currently available for select products on Flipkart and other partner platforms.
What are split payments?
You can now combine your Flipkart Pay Later credit limit with other eligible payment instruments*, and increase your shopping budget. To do so, follow these simple steps:
- Add all item(s) eligible for Flipkart Pay Later to your cart
- Use your full Flipkart Pay Later credit limit to make part payment and repay in easy EMIs** or next month
- Pay the remaining amount with any other payment mode*
Here's how it works!
If your Flipkart Pay Later credit limit is ₹10,000 and the desired Product Price is ₹15,000. Then, you can make part payment of ₹10,000 with Flipkart Pay Later credit limit and pay the remaining amount of ₹5,000 with payment instrument of your choice*
Allowed payment modes - UPI, Credit Card, Debit Card, Net Banking or Wallets (PayTm / Freecharge)
**TnCs apply
What are the benefits of Flipkart Pay Later?
Flipkart Pay Later offers the following benefits:
- Simple, one-click checkout experience
- Credit for over a month without any extra charge
- Access to affordable EMIs and Flipkart Smart Upgrade Plan
- Shop throughout the month, and pay for all your purchases in one bill
- Instant refunds on order cancellation or acceptance of returns
What is my credit limit on Flipkart Pay Later?
Please visit the Flipkart Pay Later section under 'My Account' and refer to the ‘Pay Later’ section to know your total credit limit, available credit limit, bills due and the current month usage.
How can my available credit limit increase/decrease?
Your available limit can change depending upon the following actions:
- When you place an order on Flipkart or any other partner merchant
- When you cancel or return a product purchased on Flipkart or a partner merchant
- When you repay your Flipkart Pay Later bill
Can I request for an increase/decrease in my credit limit?
Currently, we don’t support requests for changes in credit limits. However, we may choose to increase/decrease your limit based on your purchase repayment behavior.
When applying for Flipkart Pay Later, I had to give device permissions such as SMS, etc. to the Flipkart app. What do you do with this data?
This data is used only to assess your eligibility for Flipkart Pay Later. Your personal data is not accessed and the collected data is not shared with third parties.
Why do I need to complete KYC for availing Pay Later services?
Flipkart Pay Later is a financial credit product offered to you in collaboration with our financial partners. Like with any other financial product, you are required to complete your KYC in order to avail it. You can complete the minimum KYC requirements via an Aadhaar-based OTP verification.
What is a minimum KYC? How is it different from a full KYC?
As per RBI Master KYC Directions, an Aadhaar OTP-based e-KYC is considered to be a minimum KYC. It is valid only for 12 months from the date of activating your Pay Later account. Also, your overall shopping usage will be restricted to Rs. 60,000 beyond which you will not be able to use Pay Later services without upgrading to full KYC.
How will I get to know when my minimum KYC is getting expired?
Please visit the Flipkart Pay Later section under 'My Accounts' on your Flipkart app. Click on the 'KYC status' section to know your KYC expiry date.
How can I upgrade to full KYC?
If you are a minimum KYC user, you can always upgrade to full KYC by visiting the 'KYC Status' section as mentioned above. We will also send you reminders as your KYC expiry draws closer.
What is the process for completing full KYC?
To complete your full KYC, we will search your KYC details on the Central KYC Registry. In case your central KYC record does not exist, you would need to undergo an Aadhaar- Paperless Offline e-KYC. Once successful, you will be required to provide your bank account details (Account no. IFSC code). We will then proceed to deposit Rs 1/- into your account to verify your account name against your PAN/Aadhaar.
In order to upgrade your KYC smoothly, please ensure that the account number shared by you is active and is registered in your name.
What is the Central KYC Registry?
The Central KYC (C-KYC) Registry is an initiative by the government of India to centralize the KYC documents of the customers for availing various financial services. The purpose of C-KYC is to remove the need for submitting fresh documents for KYC verification every time a new financial relationship needs to be started.
More details about C-KYC can be found here
What is Aadhaar Paperless Offline e-KYC?
Aadhaar Paperless Offline e-KYC is another mode for upgrading to full KYC. Only users who do not have a C-KYC record will need to go through this. As part of the process, you will be redirected to the UIDAI website to generate your Aadhaar Paperless Offline e-KYC which will be shared with our lending partner in a secured manner.
More details about the process can be found here.
Is my KYC/account information shared with partners?
We will share your KYC details and bank account number with our lending partner for the purposes of KYC completion only. The information will be stored and shared in a secure manner such that no other party will be able to access it.
For more information regarding Flipkart’s data privacy policy, please visit the following link - https://www.flipkart.com/pages/fapl-privacy-policy
Usage and Tracking
How do I know if a particular product is eligible for Flipkart Pay Later?
If you are shopping on Flipkart, please look for ‘Flipkart Pay Later’ under the ‘Easy Payment Options’ section on the product details page. If you are shopping on our partner platforms, you will be able to see ‘Flipkart Pay Later’ on the payment page if your order is eligible.
Why is Flipkart Pay Later not available for some items?
Flipkart Pay Later is currently available only for select products on Flipkart and other partner platforms.
How can I place an order using Flipkart Pay Later on Flipkart?
- Add all item(s) eligible for Flipkart Pay Later to your cart as usual
- Proceed to checkout
- Select Flipkart Pay Later as your payment mode
Pay your monthly bill by the 5th of next month for all your purchases.
How can I place an order using Flipkart Pay Later on platforms other than Flipkart?
You can currently use Flipkart Pay Later on Myntra 2GUD. To use Flipkart Pay Later on Myntra/ 2GUD, you must ensure that your phone number which you are logging in on Myntra/ 2GUD is the same as the registered phone number on Flipkart.
Do I need to make a down payment to buy an item using Flipkart Pay Later?
No. You can place orders throughout the month without any down payment.
How can I track my Flipkart Pay Later usage and transactions?
You can track the Flipkart Pay Later usage and transactions on the Flipkart App itself. Visit the “Flipkart Pay Later” section under the 'My Account' menu.
Do I get an OTP while paying through Flipkart Pay Later?
Most Flipkart Pay Later transactions do not require an OTP. However, to keep your account secure, you might occasionally be required to authorize the transaction using OTP.
Can I cancel/return my order after I've placed it using Flipkart Pay Later?
Yes. You can cancel/place a return request to your order by going to 'My Orders' and choosing the item you wish to cancel/return.
If you placed the order on external merchants like Myntra or 2GUD, the return/cancellation policies of the respective merchants would apply. The cancellation/return policy may vary on these merchants across different products and services.
I have received an SMS / Email notification for a Flipkart Pay Later order that I haven't placed. What should I do?
If your order was placed on Flipkart, please cancel your order immediately by visiting 'My Orders' and choosing the item you wish to cancel. Please change your password, and contact our customer support for securing your account.
If the order was placed on a merchant other than ‘Flipkart’, please contact the respective merchant immediately to cancel the order. Please also change the password for the respective merchant account, and delink the merchant by visiting the “Manage Linked Apps” section under “Flipkart Pay Later” in “My Accounts” on the Flipkart app. We recommend that you relink your Flipkart Pay Later account to the merchant only after changing your password.
I am unable to use Flipkart Pay Later on merchants other than ‘Flipkart’. What should I do?
Please check if your phone number on the merchant such as Myntra/ 2GUD is the same as your registered phone number on Flipkart. Once you have updated the phone number at the merchant, it can take up to 24 hours to enable Flipkart Pay Later on the merchant. After 24 hours, you should be able to view Flipkart Pay Later as one of the payment instruments.
I am unable to see Flipkart Pay Later on PhonePe - ‘My money’ or Payment page?
Starting 1st October 2020, Flipkart Pay Later is no longer available on PhonePe.
Flipkart Pay Later (EMI)
About
What is Flipkart Pay Later (EMI)?
Flipkart Pay Later (EMI) is a payment mode available on the Flipkart App that allows you to shop now and repay for your purchases through hassle-free easy monthly installments
What are the benefits of Flipkart Pay Later (EMI)?
EMI offers the following benefits:
- Simple fast checkout experience
- Stretch your budget by paying for your purchases in easy installments
- Detailed and clear Billing with zero hidden charges
- Attractive repayment plans with flexible tenure options
- Instant refunds on order cancellation or acceptance of returns
- No Cost EMI offers may be available from time to time, as facilitated by our sellers brands
Who can use Flipkart Pay Later (EMI)?
This EMI facility is currently available to only a selected set of customers. However, we are continuously looking to expand this offering to newer customers. Keep visiting shopping on Flipkart to know more.
What is my credit limit on Flipkart Pay Later (EMI)?
Please visit the ‘Flipkart Pay Later’ section under 'My Account' . Refer to the ‘Credit Usage’ section to know your total credit limit, remaining credit limit, bills due and the usage for the current month.
Why can't I see Flipkart Pay Later (EMI) available for some items?
Flipkart Pay Later (EMI) is currently available for select products, where transaction amount is greater than Rs 2,500.
Flipkart Pay Later EMI facility is enabled based on dynamic transaction rules determined in partnership with our lending partner. Flipkart Pay Later EMI facility is available on select categories only. This facility is not available on Gift Cards, Gold Jewelry, Grocery and select Quick purchases.
Usage and Tracking
How can I place an order using Flipkart Pay Later (EMI) on Flipkart?
- Add item(s) to your cart as usual
- Proceed to checkout
- Select Flipkart Pay Later (EMI) as your payment mode, and select an EMI plan as per your preference.
- Please note, you may need an OTP to complete your transaction. This is an additional verification required as an enhanced security measure for certain transactions only.
How can I place an order using Flipkart Pay Later (EMI) on platforms other than Flipkart?
Currently, Flipkart Pay Later (EMI) is not available on platforms other than Flipkart.
Do I need to make a down payment to buy an item using this EMI facility?
No. You can place orders without making any down payment.
What rate of interest will be incurred while availing this EMI option?
The interest rate the actual interest amount to be paid will be visible on the payments page of Flipkart when you are selecting your EMI plan.
How can I track my usage and transactions?
You can track your Flipkart Pay Later (EMI) usage and transactions on the Flipkart App by referring to the ‘View Usage’ section in the ‘Flipkart Pay Later’ dashboard under 'My Account'.
Do I get an OTP while paying through this EMI option?
Yes, you may receive an OTP on your registered mobile number which you would need to enter to authorise the transaction.
Can I cancel / return my order after I've placed it using this EMI option?
Yes. You can cancel / place a return request to your order by going to 'My Orders' and choosing the item you wish to cancel/return.
The cancellation / return policy may vary across different products and services.
I have received an SMS / Email notification for a Flipkart Pay Later (EMI) order that I haven't placed. What should I do?
Please cancel your order immediately by visiting 'My Orders' and choosing the item you wish to cancel. Please change your password, and contact our customer support for securing your account. Please raise a support ticket through Flipkart ‘Help Centre’ immediately at https://www.flipkart.com/helpcentre.
Bill Payment Penalty
How will the bill be generated for Flipkart Pay Later EMI?
You will get a single, unified bill that will contain your Pay Later as well as your EMI dues. The total amount due will be calculated on the 1st of the subsequent month and will be payable by the 5th of the same month.
How will I know that my bill has been generated?
You will receive Email / SMS / app notifications about the amount due and a payment link on the 1st of the calendar month.
How will I know what is the due date of the Flipkart Pay Later EMI bill?
You can see this information in the My Account section. The due date is the 5th of the month, effective 1st October 2020.
What will happen to my EMI dues once EMI transactions are discontinued?
Your past EMIs will continue to get added in the subsequent bills as per their schedule. To continue using Pay Later services, please repay all your remaining EMI dues.
How do I pay my bill?
You can pay your bill by clicking on the payment link received along with the Email/SMS notification sent to you by Flipkart.
You can also view your bill and make the payment from the ‘Flipkart Pay Later’ section under 'My Account' on the Flipkart website, mobile site, Android, or iOS app.
What payment modes are supported to pay the Flipkart Pay Later bill?
We currently support bill payment for Flipkart Pay Later through UPI / Debit Card.
Can I pay the bill using Cash / EMIs / credit card?
No, we do not support payment bills using cash / EMIs / credit cards.
Can I pay the bill at the time of order delivery?
No, the bill can be paid only using the methods mentioned above.
Can I pay only a part of the bill?
Starting September 01, 2022 you can not pay only a part of the bill as this feature which was available during bill payments, has now been paused.
My bill has both Pay Later and EMI dues. Can I clear only my Pay Later dues now my EMI dues later on?
Clearing Pay Later and EMI dues separately will not be possible. Once a bill is generated, we encourage you to pay the full outstanding amount.
Can I pay for my unbilled transactions of Flipkart Pay Later or Flipkart Pay Later EMI?
Yes, you can pay for the unbilled transactions at any time during the month .
Can I change the bill date or due date?
No, we don’t support changes to the bill date or due date at this time. The bills will continue to be generated on the 1st of the month, with the 5th as the due date.
I missed the Email/SMS notification sent to me at the time of bill generation. Will I be reminded again?
Don’t worry. In case you missed the first communication, we will send you multiple reminders before the due date so that you have sufficient time to clear your dues. Alternatively, You can always visit the ‘My Accounts’ section on your Flipkart app and click ‘Pay Now’ in the Flipkart Pay Later section in order to clear your dues.
Do I need to pay any usage fee included in the Flipkart Pay Later bills?
Yes, a revised usage fee of Rs 15/- (previously Rs 10/-) will added to the Flipkart Pay Later bills w.e.f 1st July, 2022, for bills of Rs 1,000/- or more. This will include only Pay Later limit usage, EMI and Flipkart Smart Upgrade will not be added towards calculation of usage fee. The usage fee is inclusive of applicable taxes.
What happens if I don't pay my bill by the due date?
A penalty of 5%* of the outstanding due, levied on a monthly basis. The penalty will be calculated on the outstanding due as on the 5th of the month.
*charges are inclusive of applicable taxes
Please note that this might change in the future which will be duly communicated to you.
What happens if I don't pay my bill even after multiple reminders?
Any outstanding due as of the 5th of the month will lead to a late payment penalty as described above. Further delays in payment may lead to deactivation of the Flipkart Pay Later and EMI account and suspension of any further purchases on www.flipkart.com, Flipkart Mobile apps, Flipkart mobile site, and any other merchants that support Flipkart Pay Later.
Legal action may also be initiated by our Financing Partner against delinquent customers. The Financing Partner will also report the non-payment of the loan to the relevant credit information bureau(s). This will adversely affect your ability to borrow in the future. Therefore, we encourage you to clear your dues on time
Return and Refunds
My payment using the Flipkart Pay Later/EMI did not go through, but the amount has been deducted from my credit limit. What should I do?
The amount will be automatically credited back to your credit limit on the same working day. Please contact us if it is not credited even after 24 hours.
I paid for my Flipkart order using Flipkart Pay Later/EMI but canceled the same later on. How will my limit be impacted?
Your Pay Later/EMI limit will be restored in case of a cancellation or return. Your pending EMI dues will be adjusted with the refunded amount and the same will get reflected in your bill.
However, please note that there will be no refund to your bank account given the payment was deducted using your Pay Later/EMI limit only.
Once a bill is generated, how can I get the refund for an item that I have paid using Flipkart Pay Later or EMI?
Once your refund has been processed successfully, your due amount will be automatically updated if you haven't paid the bill already. After that, you will need to pay the adjusted due amount only.
What happens to any refund for orders placed using Flipkart Pay Later/EMI, if I have already paid my bill?
If the bill has already been paid, any refund amount will be credited back to the payment mode used for bill payment, subjected to the product's return cancelation policy and the normal refund timelines.
In case you have already paid an EMI installment, the excess amount collected will be refunded back to your bank account.
I placed a return request, but the same was pending approval when my Pay Later/EMI bill got generated. What should I do now?
Please pay the total bill amount before the due date. When your return request is approved by the respective seller, a refund will be initiated to the payment mode used to pay the bill. Penalty charges, if any, will not be refunded or adjusted. Hence, we request you to clear your dues on time.
Flipkart Smart Upgrade
What is Flipkart Smart Upgrade?
With Flipkart Smart Upgrade Plan, you can now buy a product by paying just a fraction of the cost upfront (Say 70%).
After the plan duration, you have two options:
- Upgrade to a new product from the same category and give back this original product.
- Pay the advance amount availed at the time of purchase and keep using this original product.
How do I get Flipkart Smart Upgrade?
The Flipkart Smart Upgrade Plan is offered as a credit construct on your Flipkart Pay Later account. You can initiate the KYC journey from the product page where Flipkart Smart Upgrade is eligible. You can also directly apply for Flipkart Pay Later to get Flipkart Smart Upgrade.
Am I eligible for Flipkart Smart Upgrade?
Selected Flipkart Pay Later users are eligible for Flipkart Smart Upgrade. The eligibility for Flipkart Smart Upgrade is determined based on the conditions of our financial partner.
You can see if you are eligible for Flipkart Smart Upgrade by applying for Flipkart Pay Later. If you are already a Flipkart Pay Later user and are eligible for Flipkart Smart Upgrade, you can see the credit limit approved for Flipkart Smart Upgrade on your Flipkart Pay Later Passbook under My Accounts on app.
I am eligible for Flipkart Smart Upgrade, how can I buy a product with the Flipkart Smart Upgrade Plan?
When you are viewing a product on Flipkart, you will be able to see the option to purchase the product with Smart Upgrade on the Product Page. You can follow the steps there to select the plan, confirm and make your purchase.
Do I have to pay a fee for availing Flipkart Smart Upgrade Plan?
There is a nominal fee associated with the Plan. This fee is visible on the plan details for the product, and varies for the products. You will not need to pay any interest/usage charges on Flipkart Smart Upgrade Plan.
What plan durations exist for Flipkart Smart Upgrade?
Flipkart Smart Upgrade offers three plan durations - 12 months, 18 months 24 months. However, this varies from product to product. Available plan durations will be displayed on the product page.
What products is the Smart Upgrade Plan available on?
Flipkart Smart Upgrade Plans are available on a large selection of products across Mobiles, Laptops, TVs, Refrigerators, Washing Machines Tablets. You can see if a Smart Upgrade plan is available on the Product Page of the products you are considering to purchase.
I used to see the Smart Upgrade Plan option earlier but I no longer see it. Why?
The list of customers eligible for Smart Upgrade is refreshed from time to time. Hence you might not be able to see the same anymore as you are no longer eligible for the same.
How can I know more about the Flipkart Smart Upgrade Plan?
You can visit the Flipkart Smart Upgrade Plan FAQs on the Plan details page that is visible on any product eligible for Flipkart Smart Upgrade.
When is my repayment/upgrade due date?
You can check the repayment due date of your Smart Upgrade plan on the Plan Details Section from My Orders.
How do I upgrade my device after my plan tenure under the Flipkart Smart Upgrade Plan?
At the end of plan duration, you will be able to redeem the Flipkart Smart Upgrade Plan value by purchasing another device on Flipkart sold by select sellers. If you wish to exchange your device, at the time of purchase of your next device, you simply opt for 'Claim Flipkart Smart Upgrade/Claim Buyback' on the product page. Post your order placement, the wishmaster will take back your old device and handover your new device. Your old device should fulfil the checks performed during pickup.
In case I want to keep the device, how can I repay the remaining amount?
At the end of plan duration, you will be able to make a payment by visiting the My Account or My Orders section on Flipkart platform
Bill Payment Recharges via BBPS
What is Bharat Bill Payment System (BBPS)?
Bharat Bill Payment System also known as “BBPS” is an integrated bill payment system in India. To know more about it, please visit the BBPS website here. To know more about its procedural guidelines, please visit here.
How can I check the status of my bill payment?
You can check the Transaction History section on the Bill Payment Home page for the final status of your payment. You can navigate to the Bill Payment Homepage by clicking on Credit Bill Payments from the Flipkart Home Page.
Why is the Bill Payment status shown as “Pending”?
Bill Payment transactions are usually instant and you’ll get a confirmation from your service provider over SMS after payment is completed. However, in rare cases it may take upto 48 hours for confirmation of payment from the service provider. After the payment is completed you may see the bill payment status as pending on the Flipkart app which means we’re waiting for confirmation from the service provider.
Where should I contact if payment status is still pending post 48 hrs?
In case the payment status is still pending after 48 hours, you can raise a ticket by tapping on the relevant payment from Transaction History on the Bill Payment Home page and clicking on “Contact Support” option.
Why is the bill amount still due after completing payment?
Your service provider may take upto 72 hours to update the status of your bill post successful bill payment. Please wait for the final status to reflect against your bill.
Where should I contact if the bill is still due post 72 hrs?
In case the payment status is still pending after 72 hours, you can raise a ticket by tapping on the relevant payment from Transaction History on the Bill Payment Home page and clicking on “Contact Support” option.
My Payment was not successful, what should I do?
In case your payment status is “Failed”, your bill payment has not been accepted by the service provider. In case the amount is debited from Your Pay Later balance will be restored to the previous limit. You can retry the payment from the Flipkart app.
What Payment modes can I use for bill payments?
You can use Flipkart Pay Later as payment modes for your bill payment. Other modes of payment are not allowed currently.
In case my Flipkart Pay Later balance is less than the bill amount, Can I club any other payment mode for the remaining balance?
No, currently this option is not available.
When do I finally pay after using the Pay Later option?
Your bill payment transactions will be included in your Flipkart Pay Later bill which will be generated on the 1st of the next month with a due date of 5th.
Are there any extra charges to be paid apart from the bill amount?
There are no extrachargesto be paid apart from the bill amount (which may include any extra charges that the service provider has included such as Late Payment Fee). However, the usual usage fee for Pay Later will apply.
Can I pay bills for my friends or family?
Yes, you can pay for any bill by providing the correct input details.
Why am I not able to find my service provider under the list of billers?
This is because the merchant has not listed themselves on Bharat Bill Pay Services.
What if I pay for a bill twice by mistake?
If you’ve mistakenly paid twice for any bill, usually the service provider would adjust the extra amount in the next billing cycle. However, please confirm the same with your service provider.
Can I cancel my payment?
No you can’t cancel your bill payment once the payment is made.
What if I have an issue with the bill amount?
In case you want assistance in understanding the bill amount you can connect with your service provider directly.
What if I am facing some issue with the payment of the bill?
In case you're facing a payment related issue, you can raise a ticket by tapping on the relevant payment from Transaction History on the Bill Payment Home page and clicking on “Contact Support” option. The ticket will be responded to within 72 hours.
Where can I check the ticket status?
You can check all of your previous tickets from the “View Tickets” section on the Bill Payment Home page. You can navigate to Bill Payment Home Page by clicking on Credit Bill Payments from Flipkart Home Page.
Where should I contact in case there is no response within 72 hours of the ticket being raised?
In case the ticket is not resolved within 72 hours, please contact Flipkart customer care for further assistance.
What if I’m unable to raise an issue?
In case you are unable to raise a ticket for your issue due to any technical problems, please contact Flipkart customer care for further assistance. You can reach Flipkart Customer Care at 1800 202 9898.
My ticket was closed without a satisfactory resolution? Where should I contact?
In case you want to dispute the resolution provided on the ticket, please contact Flipkart customer care for further assistance.
Usage Fees
What is Usage Fees?
Usage fee is the amount which will be added to your bill every month in case your cumulative purchases excluding returns and cancelations cross a threshold of ₹1,000/-. The usage fee of ₹15/- will be added by the financing partner for such cases.
How is the usage fee calculated?
The nominal usage fee of ₹15/- will be added to the customer’s dues if the credit usage for the month is at least ₹1,000/- or more.
charges are inclusive of applicable taxes*
Will the usage fee be refunded if I cancel/return some items after paying the bill?
Yes, if you have paid back your dues inclusive of the usage fees, and after the cancellation / returns the net effective dues for the month go below ₹1000/- then the usage fee will be refunded back to the source of the payback.
For example - If you used Flipkart Pay Later credit for ₹1,500/- for the month of May, your bill would be generated for ₹1,515/-. On June 1st you paid this amount in full, using UPI. On June 2nd, you canceled a few items and your total usage for the month of May came down to ₹900/- in such a case, along with the cancelation, usage fees of ₹15/- would be refunded back to the same UPI handle.
How do I pay the usage fees?
The amount will be added to your bill, and will be payable whenever you are making a payment. The usage fees would be added to your monthly usage amount directly.
When do I need to pay the usage fees?
The amount will be payable either along with your bill or whenever you choose to pay your dues.
Will the usage fee be charged if I am paying only for the rollover amount of last month?
No, Only the billing month’s usage is considered while calculating the usage fee.
Will the usage fee be added if my dues are increased due to late payment charges?
No, Only the billing month’s usage is considered while calculating the usage fee.
Will the usage fee be considered against calculation of the late payment charges?
No, Only the billing month’s usage is considered while calculating the usage fee. However, if the usage fee was added to your bill, it will need to be paid along with the bill.
Processing Fee
A Processing Fee of 1% of the value of transaction, up to a maximum of Rs 199, shall be levied by the Financing Partner towards each Flipkart Pay Later EMI transaction with effect from 25th August, 2022. Details of Processing Fees will be contained in your monthly statement. This processing fee is inclusive of applicable taxes.
What is a Processing Fee?
Processing fee is a nominal one-time fee levied on Flipkart Pay Later EMI transactions by our Financing Partner, to cover the sanctioning and processing of the loan.
How is the Processing Fee Calculated?
A fee of 1% or Rs 199 (whichever is lower) will be applicable on each transaction using Flipkart Pay Later EMI. This amount will be levied on each EMI transaction and will be visible in your subsequent bill. The processing fee is inclusive of applicable taxes.
*Inclusive of taxes
- Will the Processing fee be refunded if I cancel/return some items after paying the bill?
No, the Processing Fee would not be refunded post purchase on partial cancellation. The Fee will only be refunded in the event of a complete cancellation of all the items in the cart.
Account Related FAQs
Why is my Flipkart Pay Later account blocked?
Your Flipkart Pay Later account can be blocked due to multiple reasons:
- Your KYC has expired. Please visit the Flipkart Pay Later section under 'My Accounts' on your Flipkart app. Click on the 'KYC status' section to know your KYC expiry date.
- You have overdue payments or your repayment was post 30 days past due date
- Due to breach of Flipkart Advanz’s TC
- Due to breach of lending partner’s TC
- Due to internal Flipkart policies
- Due to our lending partner's internal policies
Other Important FAQs
How do I contact your financial institution for any queries?
You can contact IDFC FIRST Bank at the following touchpoints:
- Phone: 1860 500 9900
- E-mail: [email protected]
- Help Centre: https://www.idfcfirstbank.com/customer-service
- Branch: https://www.idfcfirstbank.com/support/branches
Will the Flipkart Pay Later option reflect as a loan in my credit history or credit report?
Flipkart Pay Later will reflect in your credit history/report as a loan for the amount of limit assigned to you. The loan period will reflect a period of 12 months, as sanctioned by our Financing Partner.
How do I withdraw my consent for sharing my credit information?
You can withdraw your consent by contacting us through our Help Centre: https://www.flipkart.com/helpcentre. Please note that once you withdraw your consent, you will not be able to use your Flipkart Pay Later or EMI anymore. You will be asked to clear your pending dues (if any) post which your account will be closed.
How do I close my Flipkart Pay Later account?
In case you want to close your Flipkart Pay Later account, you can do so by contacting us through our Help Centre: https://www.flipkart.com/helpcentre.
Our Financing Partner will also mark the account as closed post-settlement of all dues.
For more information regarding Flipkart Pay Later, please visit the terms and conditions at https://www.flipkart.com/pages/advanz-service-tnc.
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