Kickserv is a popular software solution among field service businesses. It is generally considered an efficient digital tool for automating and streamlining processes. Kickserv offers a wide range of basic job management functions, such as scheduling and dispatching, and invoicing. And it is quite pocket-friendly for most small and medium-sized businesses. However, depending on your specific needs, it’s possible that Kickserv is not the best field service software for your business. In that case, you should look for a Kickserv alternative that suits your business better.
When it comes to affordable field management software, Kickserv is indeed one of the most sought-after software solutions on the current market. It is known for its features and third-party integrations. Kickserv pricing is also a notable selling point, as is their customer support.
Despite the positive reviews, Kickserv is also known to have a bit of a steep learning curve. Users, especially field technicians, find it very hard to become familiar with its usage, especially when it comes to its full suite of job management features. Moreover, Kickserv reviews also suggest that this app is not a leading choice for creating estimates. It is often riddled with downtimes, inaccurate estimating, and inefficient payment tracking.
If you are thinking of signing up for a field management software solution and considering Kickserv, you should be aware of the issues that current users are facing. If you are already using it, you may have encountered some of the issues. In either case, you need a Kickserv alternative that gives you better value for your money.
To help you with your search, we have put together a list of five field service software that might fulfill your needs better than Kickserv. So go ahead, read the review, compare the features, and choose the one that you find more suitable for your service company.
1. Field Promax
If you want to meet all your automation needs with one single solution, Field Promax is your ultimate choice. It is one of the most popular web-based FSM software solutions today, and for all the right reasons. Field Promax is designed to be the most efficient web-based FSM platform full of fascinating features, including a comprehensive work order management suite, scheduling and dispatching, estimating, a comprehensive dashboard, multiple calendar views, availability indicators, color-coded schedules, digital signature support, alerts and notifications, repeat job order management, job tracking, file storage, image and file sharing, remote data access, reports and analytics, time-tracking, monitoring, dynamic team management, customer databases, billing, and invoicing.
Furthermore, Field Promax offers the most efficient estimating feature available today. It helps your field technicians create flawless estimates every time, with the option to modify and add items to the estimate even from the field. Once created, you can send the estimate directly to the customer for approval (digital signature enabled) and turn the approved estimate into an active work order using the same platform. Field Promax also allows you to monitor job progress and track payments using both the software and the mobile app.
Being a cloud-based software system, Field Promax allows you to access all its features without installing anything. It is also optimized for mobile usage and available on both iOS and Android. What’s more, it also offers an integrated mobile app for your field technicians. Using GPS and cloud technology, they can access customer information, share job updates, and report time regardless of where they are.
The best part of Field Promax is that it is surprisingly easy to use. Compared to Kickserv, it has an almost zero learning curve and can be run on any system or device. Plus, you get around-the-clock customer support throughout your journey, be it onboarding or troubleshooting
2. Housecall Pro
The next choice on the list of Kickserv alternative software solutions is Housecall Pro. It is best known for its seamless mobile app for field technicians. Besides, it is a great choice when it comes to automating scheduling and dispatching, as well as work order management. It is an efficient service-based business solution that helps service companies discard paper-based processes in favor of complete digital automation.
Along with the usual FSM features and functionalities, Housecall Pro also offers job management, online booking, follow-up marketing, advanced reporting, strategic account management, and QuickBooks integration.
FieldEdge is another field service management software ideal for businesses needing extra help with customer management. FieldEdge’s customer management feature lets users view agreements, quotes, invoices, equipment, and work order histories. It provides a comprehensive overview of every customer and previously completed jobs.
FieldEdge is regarded as a popular Kickserv alternative for its efficient features. The tool allows users to share pictures with clients to better explain cooling-related issues. By attaching images to a work order, customers are given a detailed overview of installation processes, maintenance problems, and equipment. Pictures taken over time also help customers understand how a problem has been growing. It also provides an entire history for each piece of equipment. This helps technicians determine if it’s time to replace equipment inside a customer’s home. Technicians can make forms for every piece of equipment. Technicians can use the mobile app to view and upload digital copies of equipment specification sheets.
mHelpDesk is another Kickserv alternative for its ease of use. mHelpDesk functions on mobile smartphones and allows you to send jobs to workers through text messages, as well as a variety of mobile apps. Other features include scheduling, dispatching, and bill management.
Refrigeration businesses can get chaotic, and this software helps employees keep everything in one place. The wide range of features helps employees prevent double booking, underbooking, and overbooking. Users can add attachments and job notes, as well as assign or reassign jobs to other team members. Users can input precise service details through its custom line items and maintain contract quality control through checklists and job forms.
If you are having an issue with Kickserv pricing or features like offline availability, mHelpdesk is your ideal choice in those regards as well.
Workwave‘s all-in-one solution allows you to handle field service projects while also taking care of clients’ unique needs. It features drag-drop scheduling, a customer relationship management system, invoicing and billing.
They have developed a smartphone app (for both Android and iOS), which enables crews and technicians to connect seamlessly with the office and manage their schedules via an easy-to-understand interface.
In today’s market, there are plenty of options available when you look for an alternative to Kickserv software. However, you cannot go wrong if you choose from the list above. They not only give you efficient automation support to streamline and standardize your processes, but they also exceed in aspects that Service Fusion significantly lacks, such as customization, ease of use, and affordability.