Emailing invoices directly from QuickBooks is a valuable feature, but sometimes, users may face software crashes when sending invoices. The prime root cause for this problem can be incorrect email settings. Other than that, not updating QuickBooks software, damaged invoice templates, and damage in necessary files/components can prevent you from sending invoices via email in QuickBooks. When emailing invoices crashes QuickBooks, you can implement some suitable fixes to resolve it. In this guide, we will explain those fixes. Let’s get started.

Reasons Why You Can’t Send Invoices Via Email in QuickBooks

There are many possible reasons that can stop you from emailing invoices to your customers and clients from QuickBooks. 

1. If your email settings are incorrect, QuickBooks might be unable to send invoices properly.
2.  Damaged invoice templates can lead to QuickBooks crashing when sending invoices.
3. Corrupted or damaged components or files such as MAPI32.dll can cause issues and lead to errors like QBMAPI64 out of memory QuickBooks Desktop when emailing invoices.
4. An outdated QuickBooks program can cause the program to  crash when sending invoices.

Solutions to Fix QuickBooks Crashing When Emailing Invoices

Once we have identified the reasons, we can proceed with the troubleshooting steps. The problem of QuickBooks’ crashing while emailing invoices can be resolved by updating QuickBooks, configuring the email setting, updating the invoice template, and repairing the QuickBooks installation.

Solution 1: Update QuickBooks

Check Your QuickBooks Version:

1. Open QuickBooks Desktop.
   
2. Press F2 (or Ctrl+1).
   
3. Access the Product Information window.
   
4. Check your current version and release.
   
5. If outdated, follow the steps below to update.

Install the Update:

If an update is available, QuickBooks will prompt you. To manually update:

1. Click on "Update available."
   
2. Select "Install now."
   
3. Complete the installation process.
   
4. Reopen QuickBooks after the update.
   

Solution 2: Check and Modify Your Email Settings

1. Launch QuickBooks.
2. Navigate to the “Edit” menu.
3. Select “Preferences.” 
4. Click on “Send Forms.” 
5. Pick your preferred email client (such as Outlook or Webmail) and verify that the settings are accurate. 
6. Save the changes.
7. Try to send an invoice again.

Solution 3: Update the Invoice Template

1. Start QuickBooks and generate a new invoice. 
2. Navigate to the “Formatting” tab.
3. Select “Manage Templates.” 
4. Choose an alternative template from the list and click “OK.” 
5. Send the invoice using the new template to verify if the problem is fixed.
   

Solution 4: Repair the QuickBooks Installation

1. Close all QuickBooks applications.
2. Access the Windows “Start” menu. 
3. Open the “Control Panel.”
4. Select “Programs and Features” or “Uninstall a Program.” 
5. You will get a list of programs.
6. Find QuickBooks in the list and select it.
7. Choose “Uninstall/Change.” 
8. Follow the on-screen instructions.  
9. Repair the installation. 
10. Restart your computer.
11. Launch QuickBooks to see if the problem has been resolved.

Conclusion

After implementing the steps outlined in this comprehensive guide, you can easily resolve the following issue: Emailing invoices crashes QuickBooks, and you can directly send invoices from QuickBooks to your clients without interruptions.